Examining the impact of organizational and management variables on sport service delivery in Ethiopia

Authors

  • Wasihun Abate Sentie Bahir Dar University https://orcid.org/0000-0001-9006-7652
  • Andrew Olu Fadoju Pan African University Life and Earth Science Institute
  • Dagnachew Nigereu Kebede Bahir Dar University

DOI:

https://doi.org/10.47197/retos.v61.107638

Keywords:

Management, Organisation, Service delivery, Sport governing bodies

Abstract

There is an observed general low performance of Ethiopian Sport Governing Bodies (SGBs) in service delivery. Evidence shows that the trend can be corrected with proper understanding and insight into the process of organizational and management factors of these SGBs. This study aimed to investigate the contribution of organizational and management factors as determinants in effective service delivery in SGBs. For this study, a cross-sectional research design was employed. Purposive sampling was used to choose 350 samples from 154 internal and 196 external stakeholders. The instruments used for the study were the key informant interview and the questionnaire. Pearson Product Moment Correlation Coefficient and multiple regression were used to analyze the data at the 0.05 significant level while qualitative data were content analyzed. The findings confirmed that organizational and management factor variables had a significant positive relationship with sport service delivery (organizational structure (r=0.515), organizational capabilities (r=0.701), communication (r=0.549), management practice (r=0.571), materials & resources (r=0.527) and stakeholders satisfaction (r=0.742). Management factors jointly predicted effective sport service delivery (F (3, 329)= 165.868, R2= 0.612); organizational factors had a joint significant contribution to effective sport service delivery (F(3, 329) = 148.743, R2= 0.576). Further, organizational and management factor variables had a joint relative significant influence on effective sport service delivery in Ethiopian SGBs (F (6, 326) =130.81, R2= 0.707). Interviews revealed that there are weak relations with stakeholders, an unaligned structure of regional sport bodies with federal bodies, and managers with improper experience and knowledge in sport which influences effective sport service delivery in Ethiopian SGBs. Therefore, working together with stakeholders, structural advancement, designing rules and regulations that can serve a longer time, taking correction based on feedback from stakeholders, networked structures and collaborations with local sports organizations as means of improving service delivery employing shared burden and coordinated effort are recommended.

Keywords: Management, Organization, Service delivery, Sport governing bodies

References

Abeza, G., & Sanderson, J. (2023). Assessing the Social Media Landscape in Sport: Evaluating the Present and Identifying Future Opportunities. International Journal of Sport Communica-tion, 16(3), 249–250. https://doi.org/10.1123/ijsc.2023-0183

Adekitan, G. K. (2017). Operational Management and Organizational Factors as predictors of Quality Service Delivery in Sports and Recrea-tional Parks among Staff and Tourists in Nigeria. (Unpublished PhD Thesis, Faculty of Education, University of Ibadan).

Athayde, P. F., & Figueiredo, A. (2024). Public management of sport: a description and comparative analysis of the organiza-tional structure in Brazil and Portugal. Retos, 51, 979–987. https://doi.org/10.47197/retos.v51.101356

Bayzan, S., & Kalfa, F. (2023). An Investigation of the Sports Awareness of Employees in Sports Management According to Several Variables. Pamukkale Journal of Sport Sciences, 14(2), 98-124. https://doi.org/10.54141/psbd.1322629

Breitbarth, T., & Rieth, L. (2012). Strategy, stakeholder, struc-ture: key drivers for successful CSR integration in German professional football. Contextualizing research in sport: An interna-tional perspective, 45-63.

Chepkorir, M. B. (2014). Determinants of Quality Service Deliv-ery in an Organization. International Journal of Social Sciences and Entrepreneurship, 1(13).

Choi, M., & Yang, J. (2023). How allocation of resources and attention aids in pursuing multiple organizational goals. Com-putational and Mathematical Organization Theory. https://doi.org/10.1007/s10588-023-09377-4

Cooper, D. R., & Schindler, P. (2014). Business research methods. Mcgraw-hill.

Creswell, J. W. (2012). Educational research: Planning, con-ducting, and evaluating quantitative and qualitative research. In Educational Research. Boston: Pearson.

De Smet, A., Gast, A., Lavoie, J., & Lurie, M. (2023, May 4). New leadership for a new era of thriving organizations. McKinsey & Company. https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/new-leadership-for-a-new-era-of-thriving-organizations

Dorado, L. A., Pérez-García, J. A., Trístán-Rodríguez, J. L., da Cunha-Bastos, F., & Nuviala, A. (2021). Relationship with satisfaction and loyalty. Retos, 41, 27–34. https://doi.org/10.47197/retos.v0i41.83199

Souto, A. B., Sáez, J. J., Veloso, M. L., & Santomé, M. (2022). Online communication of the Spanish Sports Federations: corporate website and RRSS since the appearance of Covid-19. Retos, 46, 996–1003. https://doi.org/10.47197/retos.v46.93753

Gargalianos, D., & Matsaridis, A. (2017). Emergent leadership: a comprehensive analysis of stages and relevance in perfor-mance sports. Journal of Physical Education and Sport, 17(2), 675–679. https://doi.org/10.7752/jpes.2017.02101

Garmamo, M. G., Haddera, T. A., Tola, Z. B., & Jaleta, M. E. (2024). The Relationship Between Strategic Management, Organizational Structure, and Good Governance in Sport in Selected Ethiopian Olympic Sports Federations. Journal of Global Sport Management, 1–22. https://doi.org/10.1080/24704067.2024.2348476

Hair, J., Black, W., Babin, B., & Anderson, R. (2014). Multivar-iate Data Analysis (7th ed.). Pearson new International edition. Lussier, R. N., & Kimball, D. C. (2023). Applied sport management skills. Human Kinetics.

Hallmann, K., Wicker, P., Breuer, C., & Schönherr, L. (2012). Understanding the importance of sport infrastructure for participation in different sports – findings from multi-level modeling. European Sport Management Quarterly, 12(5), 525–544. https://doi.org/10.1080/16184742.2012.687756

Hamadamin, H. H., & Atan, T. (2019). The Impact of Strategic Human Resource Management Practices on Competitive Ad-vantage Sustainability: The Mediation of Human Capital De-velopment and Employee Commitment. Sustainability, 11(20), 5782. https://doi.org/10.3390/su11205782

Hargie, O. (2016). The importance of communication for organ-izational effectiveness. Psicologia do Trabalho e das Organizações, 15-32. https://doi.org/10.17990/axi/2016_9789726972556_015

Harrison, R. L., Reilly, T. M., & Creswell, J. W. (2020). Meth-odological rigor in mixed methods: An application in man-agement studies. Journal of mixed methods research, 14(4), 473-495.

Jaekel, T. (2017). Modern sports-for-all policy: An international comparison of policy goals and models of service deliv-ery. Higher School of Economics Research Paper No. WP BRP, 4.

Joseph, A. B. (2016, May 12). Effective communication skill as a tool for effective service delivery. [A refresher course for secretaries, protocol officers, court registrars, process clerks and bailiffs]. The National Judicial Institute, Abuja, Nigeria.

Kasale, L. L., Winand, M., & Morrow, S. (2019). A stakeholder approach to performance management in Botswana National Sport Organizations. Managing Sport and Leisure, 24(4), 226–243. https://doi.org/10.1080/23750472.2019.1612269

Kim, M., Oja, B. D., Nite, C., & Anagnostopoulos, C. (2024). Expanding sport management toward management through sport: the promise of company sport in organizations. Sport Management Review, 27(4), 502–523. https://doi.org/10.1080/14413523.2024.2307186

Kline, R. B. (2023). Principles and practice of structural equation modeling. Guilford publications.

Rojas, E. M. (2024). Determinants of quality in Physical Educa-tion majors in Chile: an approach from the accreditation pro-cesses. Retos, 56, 1128–1138. https://doi.org/10.47197/retos.v56.106840

Mosoeshoe, L. (2020). Sports governance as a key success factors of effectiveness service delivery in a non-profit sports organization: the case study of Lesotho Sports and Recreation Commission. (Master’s Thesis, Seoul National University).

Muñoz, J., & Solanellas, F. (2023). Measurement of organiza-tional performance in national sport governing bodies do-mains: a scoping review. Management Review Quarterly. https://doi.org/10.1007/s11301-023-00325-9

Næss, H. E. (2022). Introduction: The Changing Role of Sport Govern-ing Bodies. In Springer eBooks (pp. 1–22). https://doi.org/10.1007/978-3-031-15680-9_1

Nuviala, R., Ordás, R.P., Gámez, G. M. & Falcón Miguel, D. (2021). Incidence of gender and age on the quality, satisfac-tion and perceived value of users of organized sports activi-ties. Retos, 42, 37–46. https://doi.org/10.47197/retos.v42i0.83480

Oliveira, M., Sousa, M., Silva, R., & Santos, T. (2021). Strategy and Human Resources Management in Non-Profit Organiza-tions: Its Interaction with Open Innovation. Journal of Open In-novation Technology Market and Complexity, 7(1), 75. https://doi.org/10.3390/joitmc7010075

Oluwasanmi, O. O. (2016). Human Capacity Building, Material Resources and Sociodemographic factors as Determinants of Organiza-tional Effectiveness in States Sport Council in Nigeria. (Doctoral dis-sertation, University of Ibadan).

Papadimitriou, D., & Taylor, P. (2000). Organizational Effec-tiveness of Hellenic National Sports Organizations: A Multi-ple Constituency Approach. Sport Management Review, 3(1), 23–46. https://doi.org/10.1016/S1441-3523(00)70078-7

Pourezzat, AA, Nejati, M., & Nejati, M. (2007). E-government & public policy for poverty eradication and empowerment. [5th Interna-tional Conference on E- Governance (ICEG2007)], Comput-er Society of India-Special Interest Group on E-governance, India.

Rojo, J. R., Njororai, W. W. S. ., Moura, G. X. de ., Rocha, F. F. da ., & Starepravo, F. A. (2024). I feel at home: an analysis of the perception of Immigrant East African road runners in Brazil. Retos, 54, 389–398. https://doi.org/10.47197/retos.v54.101571

Schreyögg, G., & Kliesch‐Eberl, M. (2007). How dynamic can organizational capabilities be? Towards a dual‐process model of capability dynamization. Strategic Management Journal, 28(9), 913–933. https://doi.org/10.1002/smj.613

Shariff, Z. (2012). Successful service delivery of mass sports programs in Malaysia (Doctoral dissertation, Victoria University).

Shilbury, D., & Ferkins, L. (2021). Routledge Handbook of Sport Governance (1st ed.). Routledge.

Shilbury, D., & Moore, K. A. (2006). A study of organizational effectiveness for national Olympic sporting organizations. Nonprofit and voluntary sector quarterly, 35(1), 5-38. https://doi.org/10.1177/0899764005279512

Sport England. (2022, October 12). Sport Governing Bodies. https://www.sportengland.org/guidance-and-support/national-governing-bodies

Taber, K. S. (2018). The use of Cronbach’s alpha when develop-ing and reporting research instruments in science education. Research in science education, 48, 1273-1296. https://doi.org/10.1007/s11165-016-9602-2

Wasihun, A.S. (2020). Challenges and Practices in the Implemen-tation of Coaching Manuals in Selected Youth Handball Coaching Program in Addis Ababa, Ethiopia. (2020). Sports and Exercise Medicine – Open Journal, 6(1), 9-16. https://openventio.org/index.php/SEM/article/view/2036

Wolde, B., & Gaudin, B. (2007). The Institutional Organization of Ethiopian athletics. Annales D’Ethiopie, 23(1), 471–493. https://doi.org/10.3406/ethio.2007.1518

Downloads

Published

2024-12-01

How to Cite

Sentie, W. A., Fadoju, A. O., & Kebede, D. N. . (2024). Examining the impact of organizational and management variables on sport service delivery in Ethiopia. Retos, 61, 927–935. https://doi.org/10.47197/retos.v61.107638

Issue

Vol. 61 (2024)

Section

Original Research Article

License

Copyright (c) 2024 Retos

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and ensure the magazine the right to be the first publication of the work as licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of authorship of the work and the initial publication in this magazine.
  2. Authors can establish separate additional agreements for non-exclusive distribution of the version of the work published in the journal (eg, to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
  3. Is allowed and authors are encouraged to disseminate their work electronically (eg, in institutional repositories or on their own website) prior to and during the submission process, as it can lead to productive exchanges, as well as to a subpoena more Early and more of published work (See The Effect of Open Access) (in English).

This journal provides immediate open access to its content (BOAI, http://legacy.earlham.edu/~peters/fos/boaifaq.htm#openaccess) on the principle that making research freely available to the public supports a greater global exchange of knowledge. The authors may download the papers from the journal website, or will be provided with the PDF version of the article via e-mail.