Examinar el impacto de las variables organizativas y de gestión en la prestación de servicios deportivos en Etiopía (Examining the impact of organizational and management variables on sport service delivery in Ethiopia)
DOI:
https://doi.org/10.47197/retos.v61.107638Palabras clave:
Management, Organisation, Service delivery, Sport governing bodiesResumen
Se observa un bajo desempeño general de los Órganos Rectores del Deporte (SGB) etíopes en la prestación de servicios. La evidencia muestra que la tendencia se puede corregir con una comprensión y un conocimiento adecuados del proceso de los factores organizativos y de gestión de estos SGB. Este estudio tuvo como objetivo investigar la contribución de los factores organizativos y de gestión como determinantes en la prestación eficaz de servicios en los SGB. Para este estudio, se empleó un diseño de investigación transversal. Se utilizó un muestreo intencional para elegir 350 muestras de 154 partes interesadas internas y 196 externas. Los instrumentos utilizados para el estudio fueron la entrevista a informantes clave y el cuestionario. Se utilizaron el coeficiente de correlación del momento del producto de Pearson y la regresión múltiple para analizar los datos con un nivel de significancia de 0,05, mientras que los datos cualitativos se analizaron por contenido. Los hallazgos confirmaron que las variables de los factores organizativos y de gestión tenían una relación positiva significativa con la prestación de servicios deportivos (estructura organizativa (r = 0,515), capacidades organizativas (r = 0,701), comunicación (r = 0,549), práctica de gestión (r = 0,571), materiales y recursos (r = 0,527) y satisfacción de las partes interesadas (r = 0,742). Los factores de gestión predijeron conjuntamente la prestación eficaz de servicios deportivos (F (3, 329) = 165,868, R2 = 0,612); los factores organizativos tuvieron una contribución significativa conjunta a la prestación eficaz de servicios deportivos (F (3, 329) = 148,743, R2 = 0,576). Además, las variables de los factores organizativos y de gestión tuvieron una influencia significativa relativa conjunta en la prestación eficaz de servicios deportivos en los SGB etíopes (F (6, 326) = 130,81, R2 = 0,707). Las entrevistas revelaron que existen relaciones débiles con las partes interesadas, una estructura no alineada de los organismos deportivos regionales con los federales organismos y directivos con experiencia y conocimientos inadecuados en materia de deporte, lo que influye en la prestación eficaz de servicios deportivos en las pequeñas y medianas empresas etíopes. Por lo tanto, se recomienda trabajar junto con las partes interesadas, avanzar en la estructura, diseñar normas y reglamentos que puedan servir durante más tiempo, hacer correcciones en función de los comentarios de las partes interesadas, crear estructuras en red y colaborar con las organizaciones deportivas locales como medios para mejorar la prestación de servicios empleando una carga compartida y un esfuerzo coordinado.
Palabras clave: Gestión, Organización, Prestación de servicios, Órganos rectores del deporte
Abstract. There is an observed general low performance of Ethiopian Sport Governing Bodies (SGBs) in service delivery. Evidence shows that the trend can be corrected with proper understanding and insight into the process of organizational and management factors of these SGBs. This study aimed to investigate the contribution of organizational and management factors as determinants in effective service delivery in SGBs. For this study, a cross-sectional research design was employed. Purposive sampling was used to choose 350 samples from 154 internal and 196 external stakeholders. The instruments used for the study were the key informant interview and the questionnaire. Pearson Product Moment Correlation Coefficient and multiple regression were used to analyze the data at the 0.05 significant level while qualitative data were content analyzed. The findings confirmed that organizational and management factor variables had a significant positive relationship with sport service delivery (organizational structure (r=0.515), organizational capabilities (r=0.701), communication (r=0.549), management practice (r=0.571), materials & resources (r=0.527) and stakeholders satisfaction (r=0.742). Management factors jointly predicted effective sport service delivery (F (3, 329)= 165.868, R2= 0.612); organizational factors had a joint significant contribution to effective sport service delivery (F(3, 329) = 148.743, R2= 0.576). Further, organizational and management factor variables had a joint relative significant influence on effective sport service delivery in Ethiopian SGBs (F (6, 326) =130.81, R2= 0.707). Interviews revealed that there are weak relations with stakeholders, an unaligned structure of regional sport bodies with federal bodies, and managers with improper experience and knowledge in sport which influences effective sport service delivery in Ethiopian SGBs. Therefore, working together with stakeholders, structural advancement, designing rules and regulations that can serve a longer time, taking correction based on feedback from stakeholders, networked structures and collaborations with local sports organizations as means of improving service delivery employing shared burden and coordinated effort are recommended.
Keywords: Management, Organization, Service delivery, Sport governing bodies
Citas
Abeza, G., & Sanderson, J. (2023). Assessing the Social Media Landscape in Sport: Evaluating the Present and Identifying Future Opportunities. International Journal of Sport Communica-tion, 16(3), 249–250. https://doi.org/10.1123/ijsc.2023-0183
Adekitan, G. K. (2017). Operational Management and Organizational Factors as predictors of Quality Service Delivery in Sports and Recrea-tional Parks among Staff and Tourists in Nigeria. (Unpublished PhD Thesis, Faculty of Education, University of Ibadan).
Athayde, P. F., & Figueiredo, A. (2024). Public management of sport: a description and comparative analysis of the organiza-tional structure in Brazil and Portugal. Retos, 51, 979–987. https://doi.org/10.47197/retos.v51.101356
Bayzan, S., & Kalfa, F. (2023). An Investigation of the Sports Awareness of Employees in Sports Management According to Several Variables. Pamukkale Journal of Sport Sciences, 14(2), 98-124. https://doi.org/10.54141/psbd.1322629
Breitbarth, T., & Rieth, L. (2012). Strategy, stakeholder, struc-ture: key drivers for successful CSR integration in German professional football. Contextualizing research in sport: An interna-tional perspective, 45-63.
Chepkorir, M. B. (2014). Determinants of Quality Service Deliv-ery in an Organization. International Journal of Social Sciences and Entrepreneurship, 1(13).
Choi, M., & Yang, J. (2023). How allocation of resources and attention aids in pursuing multiple organizational goals. Com-putational and Mathematical Organization Theory. https://doi.org/10.1007/s10588-023-09377-4
Cooper, D. R., & Schindler, P. (2014). Business research methods. Mcgraw-hill.
Creswell, J. W. (2012). Educational research: Planning, con-ducting, and evaluating quantitative and qualitative research. In Educational Research. Boston: Pearson.
De Smet, A., Gast, A., Lavoie, J., & Lurie, M. (2023, May 4). New leadership for a new era of thriving organizations. McKinsey & Company. https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/new-leadership-for-a-new-era-of-thriving-organizations
Dorado, L. A., Pérez-García, J. A., Trístán-Rodríguez, J. L., da Cunha-Bastos, F., & Nuviala, A. (2021). Relationship with satisfaction and loyalty. Retos, 41, 27–34. https://doi.org/10.47197/retos.v0i41.83199
Souto, A. B., Sáez, J. J., Veloso, M. L., & Santomé, M. (2022). Online communication of the Spanish Sports Federations: corporate website and RRSS since the appearance of Covid-19. Retos, 46, 996–1003. https://doi.org/10.47197/retos.v46.93753
Gargalianos, D., & Matsaridis, A. (2017). Emergent leadership: a comprehensive analysis of stages and relevance in perfor-mance sports. Journal of Physical Education and Sport, 17(2), 675–679. https://doi.org/10.7752/jpes.2017.02101
Garmamo, M. G., Haddera, T. A., Tola, Z. B., & Jaleta, M. E. (2024). The Relationship Between Strategic Management, Organizational Structure, and Good Governance in Sport in Selected Ethiopian Olympic Sports Federations. Journal of Global Sport Management, 1–22. https://doi.org/10.1080/24704067.2024.2348476
Hair, J., Black, W., Babin, B., & Anderson, R. (2014). Multivar-iate Data Analysis (7th ed.). Pearson new International edition. Lussier, R. N., & Kimball, D. C. (2023). Applied sport management skills. Human Kinetics.
Hallmann, K., Wicker, P., Breuer, C., & Schönherr, L. (2012). Understanding the importance of sport infrastructure for participation in different sports – findings from multi-level modeling. European Sport Management Quarterly, 12(5), 525–544. https://doi.org/10.1080/16184742.2012.687756
Hamadamin, H. H., & Atan, T. (2019). The Impact of Strategic Human Resource Management Practices on Competitive Ad-vantage Sustainability: The Mediation of Human Capital De-velopment and Employee Commitment. Sustainability, 11(20), 5782. https://doi.org/10.3390/su11205782
Hargie, O. (2016). The importance of communication for organ-izational effectiveness. Psicologia do Trabalho e das Organizações, 15-32. https://doi.org/10.17990/axi/2016_9789726972556_015
Harrison, R. L., Reilly, T. M., & Creswell, J. W. (2020). Meth-odological rigor in mixed methods: An application in man-agement studies. Journal of mixed methods research, 14(4), 473-495.
Jaekel, T. (2017). Modern sports-for-all policy: An international comparison of policy goals and models of service deliv-ery. Higher School of Economics Research Paper No. WP BRP, 4.
Joseph, A. B. (2016, May 12). Effective communication skill as a tool for effective service delivery. [A refresher course for secretaries, protocol officers, court registrars, process clerks and bailiffs]. The National Judicial Institute, Abuja, Nigeria.
Kasale, L. L., Winand, M., & Morrow, S. (2019). A stakeholder approach to performance management in Botswana National Sport Organizations. Managing Sport and Leisure, 24(4), 226–243. https://doi.org/10.1080/23750472.2019.1612269
Kim, M., Oja, B. D., Nite, C., & Anagnostopoulos, C. (2024). Expanding sport management toward management through sport: the promise of company sport in organizations. Sport Management Review, 27(4), 502–523. https://doi.org/10.1080/14413523.2024.2307186
Kline, R. B. (2023). Principles and practice of structural equation modeling. Guilford publications.
Rojas, E. M. (2024). Determinants of quality in Physical Educa-tion majors in Chile: an approach from the accreditation pro-cesses. Retos, 56, 1128–1138. https://doi.org/10.47197/retos.v56.106840
Mosoeshoe, L. (2020). Sports governance as a key success factors of effectiveness service delivery in a non-profit sports organization: the case study of Lesotho Sports and Recreation Commission. (Master’s Thesis, Seoul National University).
Muñoz, J., & Solanellas, F. (2023). Measurement of organiza-tional performance in national sport governing bodies do-mains: a scoping review. Management Review Quarterly. https://doi.org/10.1007/s11301-023-00325-9
Næss, H. E. (2022). Introduction: The Changing Role of Sport Govern-ing Bodies. In Springer eBooks (pp. 1–22). https://doi.org/10.1007/978-3-031-15680-9_1
Nuviala, R., Ordás, R.P., Gámez, G. M. & Falcón Miguel, D. (2021). Incidence of gender and age on the quality, satisfac-tion and perceived value of users of organized sports activi-ties. Retos, 42, 37–46. https://doi.org/10.47197/retos.v42i0.83480
Oliveira, M., Sousa, M., Silva, R., & Santos, T. (2021). Strategy and Human Resources Management in Non-Profit Organiza-tions: Its Interaction with Open Innovation. Journal of Open In-novation Technology Market and Complexity, 7(1), 75. https://doi.org/10.3390/joitmc7010075
Oluwasanmi, O. O. (2016). Human Capacity Building, Material Resources and Sociodemographic factors as Determinants of Organiza-tional Effectiveness in States Sport Council in Nigeria. (Doctoral dis-sertation, University of Ibadan).
Papadimitriou, D., & Taylor, P. (2000). Organizational Effec-tiveness of Hellenic National Sports Organizations: A Multi-ple Constituency Approach. Sport Management Review, 3(1), 23–46. https://doi.org/10.1016/S1441-3523(00)70078-7
Pourezzat, AA, Nejati, M., & Nejati, M. (2007). E-government & public policy for poverty eradication and empowerment. [5th Interna-tional Conference on E- Governance (ICEG2007)], Comput-er Society of India-Special Interest Group on E-governance, India.
Rojo, J. R., Njororai, W. W. S. ., Moura, G. X. de ., Rocha, F. F. da ., & Starepravo, F. A. (2024). I feel at home: an analysis of the perception of Immigrant East African road runners in Brazil. Retos, 54, 389–398. https://doi.org/10.47197/retos.v54.101571
Schreyögg, G., & Kliesch‐Eberl, M. (2007). How dynamic can organizational capabilities be? Towards a dual‐process model of capability dynamization. Strategic Management Journal, 28(9), 913–933. https://doi.org/10.1002/smj.613
Shariff, Z. (2012). Successful service delivery of mass sports programs in Malaysia (Doctoral dissertation, Victoria University).
Shilbury, D., & Ferkins, L. (2021). Routledge Handbook of Sport Governance (1st ed.). Routledge.
Shilbury, D., & Moore, K. A. (2006). A study of organizational effectiveness for national Olympic sporting organizations. Nonprofit and voluntary sector quarterly, 35(1), 5-38. https://doi.org/10.1177/0899764005279512
Sport England. (2022, October 12). Sport Governing Bodies. https://www.sportengland.org/guidance-and-support/national-governing-bodies
Taber, K. S. (2018). The use of Cronbach’s alpha when develop-ing and reporting research instruments in science education. Research in science education, 48, 1273-1296. https://doi.org/10.1007/s11165-016-9602-2
Wasihun, A.S. (2020). Challenges and Practices in the Implemen-tation of Coaching Manuals in Selected Youth Handball Coaching Program in Addis Ababa, Ethiopia. (2020). Sports and Exercise Medicine – Open Journal, 6(1), 9-16. https://openventio.org/index.php/SEM/article/view/2036
Wolde, B., & Gaudin, B. (2007). The Institutional Organization of Ethiopian athletics. Annales D’Ethiopie, 23(1), 471–493. https://doi.org/10.3406/ethio.2007.1518
Descargas
Publicado
Cómo citar
Número
Sección
Licencia
Derechos de autor 2024 Retos
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-SinDerivadas 4.0.
Los autores que publican en esta revista están de acuerdo con los siguientes términos:
- Los autores conservan los derechos de autor y garantizan a la revista el derecho de ser la primera publicación de su obra, el cuál estará simultáneamente sujeto a la licencia de reconocimiento de Creative Commons que permite a terceros compartir la obra siempre que se indique su autor y su primera publicación esta revista.
- Los autores pueden establecer por separado acuerdos adicionales para la distribución no exclusiva de la versión de la obra publicada en la revista (por ejemplo, situarlo en un repositorio institucional o publicarlo en un libro), con un reconocimiento de su publicación inicial en esta revista.
- Se permite y se anima a los autores a difundir sus trabajos electrónicamente (por ejemplo, en repositorios institucionales o en su propio sitio web) antes y durante el proceso de envío, ya que puede dar lugar a intercambios productivos, así como a una citación más temprana y mayor de los trabajos publicados (Véase The Effect of Open Access) (en inglés).
Esta revista sigue la "open access policy" de BOAI (1), apoyando los derechos de los usuarios a "leer, descargar, copiar, distribuir, imprimir, buscar o enlazar los textos completos de los artículos".
(1) http://legacy.earlham.edu/~peters/fos/boaifaq.htm#openaccess
