El efecto de la calidad del servicio en la motivación de logro en Kurash Sport en Indonesia: análisis basado en la categoría como moderador (The Effect of Service Quality on Achievement Motivation in Kurash Sport in Indonesia: Analysis Based on Category as Moderator)
DOI:
https://doi.org/10.47197/retos.v57.105998Palabras clave:
Kurash, calidad del servicio, motivación para el logroResumen
Este estudio tiene como objetivo analizar el efecto de la calidad del servicio en la motivación de logro según la categoría de los atletas en el deporte kurash en Indonesia. Esta investigación es una investigación cuantitativa correlacional y se analizó utilizando modelos de equiparación estructural (SEM) con la ayuda de Smart-PLS 4 para estudiantes. El número de muestra de atletas fue de 100 y las categorías de atletas se ajustaron a las reglas de la KCAO (Confederación Kurash de Asia-Oceanía). La categoría cadete fue de 30 deportistas; 15,2 ± 1,7 años, 2,8 ± 5,3 años de experiencia en entrenamiento y 4,5 ± 0,0 horas de duración de entrenamiento en una semana. La categoría junior fue de 31 deportistas; 17,7 ± 4,4 años, 3,1 ± 9,6 años de experiencia en entrenamiento y 5,7 ± 4,8 horas de duración de entrenamiento en una semana. La categoría senior fue de 39 deportistas; 21,8 ± 7,8 años, 5,7 ± 8,8 años de experiencia en entrenamiento y 8,2 ± 3,1 horas de duración de entrenamiento en una semana. Si fue necesario, también se utilizó la recopilación de datos en forma de cuestionarios que pasaron la etapa de validación y entrevistas con atletas aleatorios. Los resultados mostraron un valor de carga exterior de >0,7 y un alfa de cronbach de >0,6. La prueba de bondad de ajuste (GoF) sobre el residuo cuadrático medio estandarizado (SRMR) fue 0,062<0,08 o 0,10. El análisis de ruta se basó en categorías, a saber, valores P y la magnitud de la influencia, haciendo referencia al valor de la muestra original (O). La categoría cadete es 0.000 con una influencia de 0.614; la categoría junior es 0.000 con una influencia de 0.698, y la categoría senior es 0.000 con una influencia de 0.661. En conclusión, la calidad del servicio es muy importante y es una máxima prioridad en el desarrollo de tipos de deportes, para que los deportistas se sientan plenamente atendidos y garantizados como deportistas.
Palabras clave: Kurash, calidad del servicio, motivación para el logro
Abstract. This study aims to analyze the effect of service quality on achievement motivation based on the category of athletes in kurash sport in Indonesia. This research is a correlational quantitative research and it was analyzed using structural equating modeling (SEM) with the help of Smart-PLS 4 for students. The sample number of athletes was 100, and the athlete categories were by the rules of KCAO (Kurash Confederation of Asia-Oceania). The cadet category was 30 athletes; aged 15.2±1.7, have 2.8±5.3 years of training experience, and have 4.5±0.0 hours of training duration in a week. The junior category was 31 athletes; aged 17.7±4.4, have 3.1±9.6 years of training experience, and have 5.7±4.8 hours of training duration in a week. The senior category was 39 athletes; aged 21.8±7.8, have 5.7±8.8 years of training experience, and have 8.2±3.1 hours of training duration in a week. Data collection in the form of questionnaires that have passed the validation stage and interviews with random athletes was also used if necessary. The results showed an outer loading value of >0.7 and cronbach’s alpha of >0.6. The Goodness of Fit (GoF) test on Standardized Root Mean Square Residual (SRMR) was 0.062<0.08 or 0.10. Path analysis was based on categories, namely P-Values and the magnitude of influence, by referring to the Original Sample (O) value. The cadet category is 0.000 with an influence of 0.614; the junior category is 0.000 with an influence of 0.698, and the senior category is 0.000 with an influence of 0.661. In conclusion, the quality of service is very important and is a top priority in developing types of sports, so that athletes feel fully cared for and guaranteed as athletes.
Keywords: Kurash, Service Quality, Achievement Motivation
Citas
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