La endeble garantía del servicio universal en las telecomunicaciones.

Authors

  • INMACULADA REVUELTA PÉREZ

Keywords:

public services, telecommunications, universal service, users and consumers rights protection.

Abstract

The article critically analyzes the administrative mechanisms established by Spanish Law in order to guarantee the provision of Universal Service on telecommunications to the citizens. That guarantee of Universal Service is the obligation imposed to Member States under Community Law and the assumption of the Ley 32/2003, General de Telecomunicaciones. Among the different aspects analyzed, the paper focuses on out-of-court procedures for dealing with disputes involving consumers. The end-point is to propose modifications required to achieve the effective guarantee of the above mentioned Universal Service.

Published

2008-05-14

Issue

Section

ADMINISTRATIVE REPORT OF SPAIN AND THE EUROPEAN UNION