User Opinion Based on Complaints Filed

Abstract

Background: The analysis of compktints is a way to know the users satisfaction on a health cente Methods: We analyzed 270 formal patient complaints, made at Pino Montano Health Centre (Seville) from 1986 to 1989. Results: complaint rates was 315,55 per 100.000 persons-years. This rate was higher than such observed in other studies. 75,5% of complaints were related to organizative or structural problems. Conclusions: With this analysis we can overtake the acceptability of health system overa11 or to highlight some structural problems in the organization and to discover areas of unsatisfaction with the medical quality.