Propiedades psicométricas de la escala de valoración de organizaciones deportivas EPOD (Psychometric properties of the rating scale sports organizations EPOD)
DOI:
https://doi.org/10.47197/retos.v0i18.34658Keywords:
escala, validación, fiabilidad, organizaciones deportivas, calidad.Abstract
La comprensión de la satisfacción de los usuarios y consumidores de servicios es una necesidad para los responsables de las mismas. Existe una diversidad de instrumentos que valoran la calidad percibida pero son criticados por diversos motivos: conceptuales, procedimentales, falta de especificidad… EPOD es una escala de 29 ítems integrados en cuatro dimensiones, de aplicación práctica y directa que había sido validada con anterioridad. Sin embargo no se había constatado las propiedades psicométricas del instrumento. Por ello, el objetivo de este trabajo es determinar las mismas. La muestra estuvo constituida por 463 usuarios de servicios deportivos a los que se les suministró el instrumento. Los resultados muestran una buena validez interna y externa, al tiempo que posee una alta fiabilidad. Por ello, EPOD se convierte en una herramienta capaz de evaluar la calidad percibida del servicio que prestan las organizaciones deportivas de forma válida, fiable, sencilla y breve, contemplando las diferentes dimensiones que conforman la prestación de los servicios deportivos.
Palabra clave: escala, validación, fiabilidad, organizaciones deportivas, calidad.
Abstract: The understanding of user satisfaction and consumers of services is a necessity for those responsible for them. There’s a variety of instruments that assess the perceived quality but are criticized for several reasons: concepts, procedures, lack of specificity... EPOD is a scale with 29 items integrated in four dimensions, direct practical application which had been previously validated. However, nobody had checked the psychometric properties of the instrument. Therefore, the aim of this study is to determine them. The sample was 463 users of sports services who were given the instrument. The results show good internal and external validity, while it has a high reliability. Therefore, EPOD becomes a tool to assess the perceived quality of service provided by the sports organizations in a valid, reliable, simple and brief way, considering the different dimensions that make up the provision of sports services.
Key words: scale, validity, reliability, sport organizations, quality.
Downloads
Published
How to Cite
Issue
Section
License
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and ensure the magazine the right to be the first publication of the work as licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of authorship of the work and the initial publication in this magazine.
- Authors can establish separate additional agreements for non-exclusive distribution of the version of the work published in the journal (eg, to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Is allowed and authors are encouraged to disseminate their work electronically (eg, in institutional repositories or on their own website) prior to and during the submission process, as it can lead to productive exchanges, as well as to a subpoena more Early and more of published work (See The Effect of Open Access) (in English).
This journal provides immediate open access to its content (BOAI, http://legacy.earlham.edu/~peters/fos/boaifaq.htm#openaccess) on the principle that making research freely available to the public supports a greater global exchange of knowledge. The authors may download the papers from the journal website, or will be provided with the PDF version of the article via e-mail.